The problem: The need to upgrade from Drupal 7 to 9 provided an opportunity to implement a new communication strategy that is part of a digital first government strategy. The communication strategy was the first step towards improving their digital communication and services.
The problem: During my UX Design Institute Professional UX Diploma course we needed to solve a problem for a fictive client. The client is a start-up airline called Fly UX. They’re looking to create an online experience that is fast, easy, and intuitive: one that’s based on a deep understanding of their target users.